Social Media Caffé Blog

{EAV_BLOG_VER:10126a76dcfa9dcf}

Learn to say thank you every time. –Jill Griffin

Every great business is built on friendship. –J.C. Penney

Customer satisfaction is worthless. Customer loyalty is priceless. –Jeffrey Gitomer

In business, honesty is absolutely essential. The best principle is under promise and over deliver. –Richard Denny

Even if you’re on the right track, you’ll get run over if you just sit there. –Will Rogers

Efficiency is doing things right; effectiveness is doing the right things. –Peter F. Drucker

Don't find fault, find a remedy. –Henry Ford

Creativity is the engine that drives innovation. –Sanjay Dalal

Customer service is not a department, it’s everyone’s job. –Anonymous

Rough waters are truer tests of leadership. In calm water every ship has a good captain. –Swedish proverb

Doing the right thing is more important than doing the thing right. –Peter F. Drucker

The best way out is always through. –Robert Frost

Every client you keep, is one less that you need to find. –Nigel Sander

The best way to escape from a problem is to solve it. –Brendan Francis

Don’t wish it were easier, wish you were better. –Jim Rohn

Passion is the seed of innovation. –Sanjay Dalal

Within the problem lies the solution. –Anonymous

Innovation happens when everything else fails. –Sanjay Dalal

No idea is so outlandish that it should not be considered. –Winston Churchill

The customer perceives service in his or her own terms. –Arch McGill

Repeat business or behavior can be bribed. Loyalty has to be earned. –Janet Robinson

Off the rack solutions, like bargain basement dresses, never fit anyone. –Francoise Giroud

Nothing is more dangerous than an idea when it is the only one you have. –Emile Chartier

Leadership involves finding a parade and getting in front of it. –John Naisbitt

When the only tool you own is a hammer, every problem begins to resemble a nail. –Abraham Maslow

Ninety percent of leadership is the ability to communicate something people want. –Dianne Feinstein

Quality is remembered long after the price is forgotten. –Gucci Family Slogan

Time flies like an arrow. Fruit flies like a banana. –Groucho Marx

Today knowledge has power. It controls access to opportunity and advancement. –Peter F. Drucker

There is always a way to go if you look for it. –Ernest A. Fitzgerald

Imagination is more important than knowledge. –Albert Einstein

Better to light a candle than to curse the darkness. –Chinese Proverb

Politeness goes far, yet costs nothing. –Samuel Smile

Vision is the art of seeing things invisible. –Jonathan Swift

Efficiency is doing better what is already being done. –Peter F. Drucker

Only a life lived in the service to others is worth living. –Albert Einstein

Every time you have to speak, you are auditioning for leadership. –James Humes

When people are divided, the only solution is agreement. –John Hume

Without initiative, leaders are simply workers in leadership positions. –Bo Bennett

Taking a new step, uttering a new word, is what people fear most. –Fyodor Dostoevsky

Memorable customer service can only take place in a human-to-human situation. –Jeffrey Gitomer

Leadership comes in small acts as well as bold strokes. –Carly Fiorina

The solution to a problem changes the nature of the problem. –John Peers

If you want to live a long life, focus on making contributions. –Han Selye

Confusion is a word we have invented for an order that is not yet understood. –Henry Miller

Goals must never be from your ego, but problems that cry for a solution. –Robert H. Schuller

The very exercise of leadership fosters capacity for it. –Cyril Falls

If we do not lay out ourselves in the service of mankind whom should we serve? –John Adams

Now that we have met with paradox we have some hope of making progress. –Niels Bohr

Creativity is the answer. I always prefer the creative solution to an expensive solution. –Keenen Ivory Wayans

The purpose of business is to create and keep a customer. –Peter F. Drucker

Leadership is unlocking people's potential to become better. –Bill Bradley

Here is a simple but powerful rule: always give people more than what they expect to get. –Nelson Boswell

If I have a thousand ideas and only one turns out to be good, I am satisfied. –Alfred Noble

People are persuaded by reason, but moved by emotion; the leader must both persuade and move them –Richard M.Nixon

The solution of every problem is another problem –Johann Wolfgang von Goethe

I think the greater responsibility, in terms of morality, is where leadership begins. –Norman Lear

Give trust and you'll get it double in return. –Kees Kamies

Success isn't a result of spontaneous combustion. You must set yourself on fire. –Arnold H. Glasgow

Leadership requires the courage to make decisions that will benefit the next generation. –Alan Autry

It is better to wear out than to rust out. –Richard Cumberland

I am looking for a lot of people who have an infinite capacity to not know what can't be done. –Henry Ford

Forget about the sales you hope to make and concentrate on the service you want to render. –Harry Bullis

Leadership does not depend on being right. –Ivan Illich

Unless you try to do something beyond what you have already mastered, you will never grow. –Ronald E. Osborn

Make a customer, not a sale. –Katherine Barchetti

You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere. –Lee Iacocca

Remember, a dead fish can float down a stream, but it takes a live one to swim upstream. –W.C. Fields

Decision making is the specific executive task. –Peter F. Drucker

A ruler should be slow to punish and swift to reward. –Ovid

Systems die; instincts remain. –Oliver Wendell Holmes

You gotta be hungry! –Les Brown

Anyone can hold the helm when the sea is calm. –Publilius Syrus

If you have no character to lose, people will have no faith in you –Mahatma Gandhi

Money never starts an idea; it is the idea that starts the money. –William J. Cameron

Show me someone who has done something worthwhile and I'll show you someone who has overcome adversity. –Lou Holtz

To lead the people, walk behind them. –Lao Tzu

We are what we repeatedly do. Excellence then, is not a single act, but a habit. –Aristotle

A problem well stated is a problem half solved. –Charles Kettering

Quality will be prized as a precious possession. –Unknown

Leadership is practiced not so much in words as in attitude and in actions. –Harold S. Geneen

The only thing you will take through those pearly gates is what you have given away. –Marcia Moore

Discovery is seeing what everybody else has seen, and thinking what nobody else has thought. –Albert Szent-Gyorgi

Quality begins on the inside... and then works its way out. –Bob Moawad

A leader is one who knows the way, goes the way, and shows the way. –John C. Maxwell

People don't care how much you know, but they know how much you care by the way you listen. –Bob Conklin

Whenever you see a successful business, someone once made a courageous decision. –Peter F. Drucker

You must do the thing you think you cannot do. –Eleanor Roosevelt

Life is like a dogsled team. If you ain't the lead dog, the scenery never changes. –Unknown

Our greatest asset is the customer! Treat each customer as if they are the only one! –Laurice Leitao

I start where the last man left off. –Thomas Edison

A leader is a dealer in hope. –Napoleon Bonaparte

We are hoarding potentials so great that they are just about unimaginable. –Jack Schwartz

Never leave your customers wondering. –Kevin Stirtz

Victory is sweetest when you've known defeat. –Malcolm Forbes

The man who removes a mountain begins by carrying away small stones. –William Faulkner

Something new is not innovation if it does not add to value addition. –John Prescott

The best vision is insight. –Malcolm Forbes

A man who wants to lead the orchestra must turn his back on the crowd. –Max Lucado

There's no good idea that cannot be improved on. –Michael Eisner

Leadership has a harder job to do than just choose sides. It must bring sides together. –Jesse Jackson

To accomplish great things we must dream as well as act. –Anatole France

Leaders think and talk about the solutions. Followers think and talk about the problems. –Brian Tracy

Do not fear mistakes. There are none. –Miles Davis

Leadership is the capacity to translate vision into reality. –Warren G. Bennis

Ideas won't keep. Something must be done about them –Alfred North Whitehead

Coming together is a beginning. Keeping together is progress. Working together is success. –Henry Ford

It's great to work with somebody who wants to do things differently. –Keith Bellow

The ability to innovate is only as good as how one can accept changes and take risks –Franco Paolo Liu Eisma

Nobody counts the number of ads you run; they just remember the impression you make. –William Bernbach

He who has never learned to obey cannot be a good commander. –Aristotle

Managers succeed by following the rules. Innovators succeed by breaking the rules. –Vadim Kotelnikov

Confidence and enthusiasm are the greatest sales producers in any kind of economy. –O. B. Smith

There's a way to do it better – find it. –Thomas Edison

Fall down seven times. Stand up eight. –Japanes Proverb

Not the cry, but the flight of the wild duck, leads the flock to fly and follow. –Chinese Proverb

A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer. –Unknown

Eagles don't flock - you have to find them one at a time. –H. Ross Perot

Knowing is not enough; we must apply. Willing is not enough we must do. –Goethe

I've learned that mistakes can often be as good a teacher as success. –Jack Welch

Every thought is a seed. If you plant crab apples, don't count on harvesting Golden Delicious. –Bill Meyer

Only put off until tomorrow what you are willing to die having left undone. –Pablo Picasso

The task of the leader is to get his people from where they are to where they have not been. –Henry Kissinger

You don't lead by hitting people over the head - that's assault, not leadership. –Dwight D. Eisenhower

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. –Peter F. Drucker

Although your customers won’t love you if you give bad service, your competitors will. –Kate Zabriskie

Well done is better than well said. –Benjamin Franklin

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. –Donald Porter

Consumers are statistics. Customers are people. –Stanley Marcus

The greatest thief this world has ever produced is procrastination, and he is still at large. – H.W Shaw

Ask your customers to be part of the solution, and don't view them as part of the problem. –Alan Weiss, Ph.D.

Leaders need to be optimists. Their vision is beyond the present. –Rudy Giuliani

A man without a smiling face must not open a shop. –Chinese Proverb

When all think alike, then no one is thinking. –Walter Lippman

If opportunity doesn't knock, build a door. –Milton Berle

Timid salesmen have skinny kids. –Zig Ziglar

Don't confuse the art of the possible with the art of the profitable. –David Tansley

First “buy” it — then you sell it. –Ben Feldman

All truths are easy to understand once they are discovered. The point is to discover them. –Galileo Galilei

In business you get what you want by giving other people what they want. –Alice MacDougall

He profits most who serves best. –Arthur F. Sheldon

To have a great idea, have a lot of them. –Thomas Edison

And when we think we lead, we are most led. –Lord Byron

The only real training for leadership is leadership. –Antony Jay

When nothing is sure, everything is possible. –Margaret Drabble

Leaders need to be visionary yet practical, teachers yet learners, and believers yet open-minded. –Unknown

Kites rise highest against the wind - not with it. –Winston Churchill

Failure defeats losers, failure inspires winners. –Robert Kiyosaki

There's no use talking about the problem unless you talk about the solution –Betty Williams

If you're not failing every now and again, it's a sign you're not doing anything very innovative. –Woody Allen

The way to gain a good reputation is to endeavor to be what you desire to appear. –Socrates

Leadership is influence. –John C. Maxwell

If we don’t take care of our customers, someone else will. –Unknown

Innovation is the ability to see change as an opportunity, not a threat. –Unknown

Innovation is not the product of logical thought, although the result is tied to logical structure. –Albert Einstein

The very essence of leadership is that you have to have a vision. –Theodore Hesburgh

Quality in a product is not what you put into it. It is what the customer gets out of it. –Peter Drucker

Leaders are made rather than born. Failing organizations are usually over-managed and under-led. –Unknown

Strength lies in differences, not in similarities. –Stephen Covey

A strong positive mental attitude will create more miracles than any wonder drug. –Patricia Neal

The great aim of education is not knowledge but action. –Herbert Spencer

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action. –Unknown

Do not follow where the path may lead. Go instead where there is no path and leave a trail. –Ralph Waldo Emerson

The quality of a leader is reflected in the standards they set for themselves. –Ray Kroc

The growth and development of people is the highest calling of leadership. –Harvey S. Firestone

Sales without Customer Service, is like stuffing money into a pocket full of holes. –David Tooman

The most successful people are those who are good at Plan B. –James Yorke

People, like nails, lose their effectiveness when they lose direction and begin to bend. –Walter Savage Landor

Innovation is the central issue in economic prosperity. –Michael Porter

Knowledge has to be improved, challenged, and increased constantly, or it vanishes –Peter F. Drucker

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. –Bezos

The art of leadership is saying no, not yes. It is very easy to say yes. –Tony Blair

Sandwich every bit of criticism between two thick layers of praise. –Mary Kay Ash

Management is doing things right; leadership is doing the right things. –Peter Drucker

Without creativity, there would be no progress, and we would be forever repeating the same patterns. — E.D. Bono

Good leadership consists of showing average people how to do the work of superior people. –Rockefeller

The key to successful leadership today is influence, not authority. –Kenneth Blanchard

Creativity is thinking up new things. Innovation is doing new things. —Theodore Levitt

Leadership is defined by results not attributes. –Peter Drucker

Once we rid ourselves of traditional thinking we can get on with creating the future. —James Bertrand

The manager asks how and when; the leader asks what and why. –Warren Bennis

Being on par in terms of price and quality only gets you into the game. Service wins the game. –Tony Alessandra

Yesterday's failures are today's seeds that must be diligently planted to abundantly harvest tomorrow's success. –Unknown

If you aren't fired with enthusiasm, you will be fired with enthusiasm. –Vince Lombardi

Learning without thought is labour lost –Confucius

Innovation is the process of turning ideas into manufacturable and marketable form. —Watts Humprey

Things we fear most in organizations—fluctuations, disturbances, imbalances—are the primary sources of creativity. –Unknown

Good plans shape good decisions. That’s why good planning helps to make elusive dreams come true. –Bittel

The leader has to be practical and a realist yet must talk the language of the visionary and the idealist. –Unknown

Leaders must be close enough to relate to others, but far enough ahead to motivate them. –John Maxwell

The goal as a company is to have customer service that is not just the best, but legendary. –Sam Walton

There are no traffic jams along the extra mile. –Roger Staubach

Leaders are more powerful role models when they learn than when they teach. –Rosabeth Moss Kantor

Leadership: The art of getting someone else to do something you want done because he wants to do it. –Eisenhower

Nothing endures but change. –Heraclitus

Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit. –Unknown

Success and failure; we think of them as opposites, but they're really not. They're companions - the hero and the sidekick. –Laurence Shames

It is time for us to stand & cheer for the doer, the achiever-the one who recognizes the challenge & does something about it. –Vince Lombardi

Each problem that I solved became a rule which served afterwards to solve other problems. –Rene Descartes

Remember, today is the tomorrow you worried about yesterday. –Dale Carnegie

It is better to know some of the questions than all of the answers. –James Thurber

You must be the change you wish to see in the world. –Gandhi

Success does not consist in never making mistakes but in never making the same one a second time. –George Bernard Shaw

Try to learn something about everything and everything about something. –Thomas Henry Huxley

The dictionary is the only place that success comes before work. –Vince Lombardi

The manager accepts the status quo; the leader challenges it. –Warren Bennis

Not everything that can be counted counts, and not everything that counts can be counted. –Albert Einstein

For true success ask yourself these four questions: Why? Why not? Why not me? Why not now? –James Allen

Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world. –Joel Barker

In theory, there is no difference between theory and practice. But in practice, there is. –Yogi Berra

When we are no longer able to change a situation, we are challenged to change ourselves. –Victor Frankl

A man should never be ashamed to own he has been in the wrong, which is but saying... that he is wiser today than he was yesterday. –Unknown

The problem with communication ... is the illusion that it has been accomplished. –George Bernard Shaw

The most useful piece of learning for the uses of life is to unlearn what is untrue. –Antisthenes

Give me six hours to chop down a tree and I will spend the first four sharpening the axe. –Abraham Lincoln

History is a race between education and catastrophe. –H. G. Wells

Always hold your head up, but be careful to keep your nose at a friendly level. –Max L. Forman

If the past can't teach the present & the father can't teach his son, history need not go on. The world has wasted a great deal of time. –Unknown

Leaders are visionaries with a poorly developed sense of fear & no concept of the odds against them. –Robert Jarvik

Inside my empty bottle I was constructing a lighthouse while all the others were making ships. –Charles Simic

You don't understand anything until you learn it more than one way. –Marvin Minsky

Learning is like rowing upstream: to not advance is to drop back. –Chinese Proverb

The man who never alters his opinion is like standing water, and breeds reptiles of the mind. –William Blake

Success is that old ABC – ability, breaks and courage. –Charles Luckman

Watch your habits; they become character. Watch your character; it becomes your destiny. –Unknown

Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. –Unknown

To know yet to think that one does not know is best; Not to know yet to think that one knows will lead to difficulty. –Lao-Tzu

The world is full of people who have never, since childhood, met an open doorway with an open mind. E. B. White

Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning & focused effort. –Paul J Meyer

Be a good listener. Your ears will never get you in trouble. –Frank Tyger

The best way to predict the future is to invent it. –Alan Kay

Live as if you were to die tomorrow. Learn as if you were to live forever. –Mahatma Gandhi

The greatest mistake you can make in life is to be continually fearing you will make one. –Elbert Hubbard

Innovation distinguishes between a leader and a follower. –Steve Jobs

If you think education is expensive, try ignorance. –Derek Bok

The man who graduates today and stops learning tomorrow is uneducated the day after. –Newton D. Baker

To be conscious that you are ignorant is a great step to knowledge. –Benjamin Disraeli

There are some people who live in a dream world, and there are some who face reality; and then there are those who turn one into the other. –Unknown

You can't ask customers what they want and then try to give it to them. By the time you get it built, they'll want something new. –Steve Jobs

When ideas fail, words come in very handy. –Johann Wolfgang von Goethe

To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. –Unknown

So much of what we call management consists in making it difficult for people to work. –Peter Drucker

The tragedy of life is not so much what men suffer, but rather what they miss. –Thomas Carlyle

Nothing in life is to be feared. It is only to be understood. –Marie Curie

Common sense is the collection of prejudices acquired by age eighteen. –Albert Einstein

A great many people think they are thinking when they are merely rearranging their prejudices. -William James

The world is round and the place which may seem like the end may also be only the beginning. –Ivy Baker Priest

Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it will spend its whole life believing that it is stupid. –Unknown

Learning is what most adults will do for a living in the 21st century. –Perelman

Opportunity is missed by most people because it is dressed in overalls and looks like work. –Thomas A. Edison

Science is organized knowledge. Wisdom is organized life. –Immanuel Kant

The danger is not that computers will think like men, but that men will think like computers. –Sydney J. Harris

Apparently there is nothing that cannot happen today. –Mark Twain

Do not look back in anger, or forward in fear, but around in awareness. –James Thurber

The past may not be your fault, but the future is your responsibility alone. –Gene Cruz

The difference between a boss and a leader: a boss says, 'Go!' -a leader says, 'Let's go!'. –E. M. Kelly

It's not denial; I'm just selective about the reality I accept. –Calvin and Hobbes

If you focus on results, you will never change. If you focus on change, you will get results. –Jack Dixon

Foresight: "I think there is a world market for maybe five computers." –Thomas Watson (1874-1956), Chairman of IBM, in 1943

A fact in itself is nothing. It is valuable only for the idea attached to it, or for the proof which it furnishes. –Claude Bernard

Organizations with decision-making speed and imagination will thrive as nobody can claim to have a monopoly over creativity. –Narayana Murthy

Some men see things as they are and ask why. Others dream things that never were and ask why not. –Unknown

It isn't that they can't see the solution. It is that they can't see the problem. –G.K. Chesterton

I have not failed, I've just found 10,000 ways that won't work. –Thomas Edison

The guy who invented the first wheel was an idiot. The guy who invented the other three, he was a genius. –Unknown

They always say time changes things, but you actually have to change them yourself. –Andy Warhol

Success comes to the person who does today what you were thinking about doing tomorrow. –Unknown

The beautiful thing about learning is that no one can take it away from you. –B.B. King

What I hear, I forget. What I see, I remember. What I do, I understand. –Confucius

Life is not about how fast you run, or how high you climb, but how well you bounce! –Tigger

Bite off more than you can chew, then chew it. Plan more than you can do, then do it. –Unknown

Standards are always out of date. That is what makes them standards. –Alan Bennett

Discovery consists of seeing what everybody has seen and thinking what nobody has thought. –Albert Szent-Györgyi

The art of progress is to preserve order amid change, and to preserve change amid order. –Alfred North Whitehead

The first one gets the oyster the second gets the shell. –Andrew Carnegie

No legacy is so rich as honesty. –William Shakespeare

Continuous effort-not strength or intelligence-is the key to unlocking our potential. –Winston Churchill

Once you say you're going to settle for second, that's what happens to you. –John F. Kennedy

The secret of all victory lies in the organization of the non-obvious. –Oswald Spengler

I am looking for a lot of men who have an infinite capacity to not know what can't be done. –Henry Ford

The key to being a good manager is keeping the people who hate me away from those who are still undecided. –Casey Stengel

I can't understand why people are frightened of new ideas. I'm frightened of the old ones. –John Cage

It's not that some people have willpower and some don't. It's that some people are ready to change and others are not. –James Gordon

Learning how to learn is life's most important skill. –Tony Buzan

Learning is not compulsory... neither is survival. –W. Edwards Deming

Sales are contingent upon the attitude of the salesman – not the attitude of the prospect. –W. Clement Stone

In the business world, the rearview mirror is always clearer than the windshield –Warren Buffett

You must either modify your dreams or magnify your skills. –Jim Rohn

There are no dreams too large, no innovation unimaginable and no frontiers beyond our reach. –Unknown

In all affairs it's a healthy thing now and then to hang a question mark on the things you have long taken for granted. –Bertrand Russell

Luck is what happens when preparation meets opportunity. –Unknown

If you have knowledge, let others light their candles at it. –Margaret Fuller

Leadership and learning are indispensable to each other. –John F. Kennedy

A sense of humor is part of the art of leadership, of getting along with people, of getting things done. –Eisenhower

It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. –Charles Darwin

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. –Unknown

The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. –Toffler

The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out. –Unknown

When you know something, say what you know. When you don't know something, say that you don't know. That is knowledge. –Confucius

Learning is not a spectator sport. –D. Blocher

The purpose of training is to tighten up the slack, toughen the body, and polish the spirit. –Morihei Ueshiba

Trust should be the basis for all our moral training. –Robert Baden-Powell

I hated every minute of training, but I said, ‘Don't quit. Suffer now and live the rest of your life as a champion’ –Muhammad Ali

An invasion of armies can be resisted, but not an idea whose time has come. –Victor Hugo

I'll be more enthusiastic about encouraging thinking outside the box when there's evidence of thinking going on inside it. –Terry Pratchett

It is better to have enough ideas for some of them to be wrong, than to be always right by having no ideas at all. –Edward De Bono

Persistent resistance to change must be handled with directness and respect as does any performance problem. –Unknown

Creativity: a type of learning process where the teacher and pupil are located in the same individual. –Arthur Koestler

The question isn't what fosters creativity? But why isn't everyone creative? –Maslow

Innovation is the specific instrument of entrepreneurship; the act that endows resources with a new capacity to create wealth. –Peter Drucker

Human salvation lies in the hands of the creatively maladjusted. –Martin Luther King, Jr.

The way to get good ideas is to get lots of ideas, and throw the bad ones away. –Linus Pauling

Our greatest glory is not in never falling, but in rising every time we fall. –Confucious

Please add others Great Business Quotes that you like (below) in the Comments Section, so we can add them to the list!

Thanks!

Social Media Caffé Blog

Monday, October 1, 2012

Magic Quadrant for Social CRM - Gartner Report Raises The Bar

Friday, November 11, 2011

Tom Browning on Vote Yes on 110

Tuesday, November 1, 2011

Follow Your Own Path

Monday, June 13, 2011

Blog Writing: Attracting Your Desired Audience

Tuesday, June 7, 2011

A List of Great Business Quotes

Saturday, March 26, 2011

Ford Social Media Presentation at Google Gearshift Conference

Thursday, March 24, 2011

Nick Bastian talks to Fox 10 about Arizona housing market